Cloud Security
Facilities
emSigner is hosted on AWS data centers certified for ISO 27001, PCI DSS Level 1, and SOC 2 compliance. AWS ensures robust infrastructure with backup power, HVAC systems, and fire suppression, safeguarding servers and your data.
On-Site Security
AWS on-site security includes security guards, fencing, and surveillance feeds. Intrusion detection technology further strengthens facility protection. These measures ensure a secure environment for your data.
Data Hosting Location
emSigner leverages AWS data centers across the US, Europe, and Asia Pacific. We offer multiple data location choices, including APAC (India), the US, Europe, and the Middle East. This ensures flexibility and global reach for your data needs.
Network Security
Dedicated Security Team
Our security team monitors and responds to events 24/7, ensuring continuous protection for your data.
Protection
We use regular audits and advanced network technologies to detect and block malicious traffic, securing our network from attacks.
Architecture
Sensitive systems are isolated in secure zones with strict traffic controls and extra monitoring to prevent unauthorized access.
DDoS Mitigation
AWS Shield safeguards against DDoS attacks, minimizing downtime and latency through automatic threat mitigation.
Network Vulnerability Scanning
Regular network scans quickly identify vulnerable systems to ensure compliance and security.
Intrusion Detection & Prevention
AWS GuardDuty monitors our network, providing real-time threat intelligence and proactive security measures.
Logical Access Control
Access to our production network is restricted, with multi-factor authentication and continuous auditing of user permissions.
Data Security and Privacy
Data Encryption at Rest
emSigner encrypts both PII data and documents stored in its database using advanced encryption standards, including AES 256-bit encryption, ensuring your data remains secure.
Data Encryption in Motion
All communications with emSigner’s UI and APIs are encrypted with HTTPS/TLS (TLS 1.2 or higher), safeguarding your data during transit. Users can also opt to encrypt documents within the platform before sharing them with external parties. Note: third-party apps and integrations may not follow the same encryption protocols.
Resiliency
Uptime & Service Monitoring
emSigner maintains a public service status page, providing real-time updates on system availability, scheduled maintenance, incident history, and security events. Paired with emSigner’s serverless architecture on AWS, enjoy seamless auto-scaling for uninterrupted workflows.
Check Uptime
High Availability
Hosted on AWS cloud, emSigner ensures 99.9% uptime with application and database deployments in separate availability zones. We notify clients promptly of any planned or unplanned downtime.
Redundancy & Reliability
With service clustering, network redundancies, and automatic data backups across availability zones, emSigner eliminates single points of failure, ensuring continuous service delivery.
Disaster Recovery
Through our robust Disaster Recovery (DR) program, emSigner conducts regular business impact assessments to ensure quick recovery of critical services. DR plans are continuously tested for effectiveness.
Disaster Recovery Document
Security Incident Response
System alerts are escalated to our internal teams in Operations, Network Engineering, and Security, ensuring rapid response to security events. Employees are regularly trained on incident response protocols and escalation processes.
Incident Response Document
